Ordering From Gate 3 Motorcycles LTD

Gate 3 aims to make ordering as simple and efficient as possible. There are two ways to place your order:

By Web : www.Gate3.co.uk
By Phone : Sales 01535 605005

Any order received is deemed valid and the Terms and Conditions detailed herein therefore apply.

Steps For Order Acceptance

The steps required to order products from Gate 3 are as follows:

Making a purchase could not be easier. Just browse our store and add any items that you may wish to buy into the shopping cart. After you have finished your selection click on the confirm order button at the end of the checkout process. You will be asked for a few details that we need to be able to complete the order.

Non acceptance of an order may be a result of one of the following and will be notified at time of order placement:

The product ordered being unavailable from stock

The identification of a pricing or product description error

The customer not satisfying any credit check Gate 3 may carry out

We accept PayPal, Visa, Mastercard, Switch and Maestro securely through Sage Pay. We also accept card payment over the phone.

Shipping and Handling UK Mainland

To keep it simple we are offering free delivery on all orders to UK Mainland no matter how big or small.

Delivery of large items such as plastic kits to non UK Mainland are still free but will take approximately 3 to 5 working days to arrive after the date of dispatch. If you need a faster service please contact us by phone prior to ordering.

Channel Islands and other offshore isles* Unfortunately we can’t offer free delivery of large items (anything that can’t go in the post) to these destinations. If unsure, please contact us prior to ordering.

We aim to dispatch your order as swiftly as possible. Please make sure you provide a valid email address and mobile phone number so we can add this into the tracking information.

Delivery

Customer orders are always accompanied by a Gate 3 invoice. This includes cost details & will list the products.

Damages, Shortages, Non-Delivery & Price Queries

Gate 3 will not accept any claim in respect of damage in transit, shortage or non-delivery unless it is communicated to the Gate3 Customer Care Team as follows:

• For damage in transit – within 3 days of the receipt of goods;
• For shortages – within 3 days of the receipt of goods;
• For non-delivery – within 10 days of the date of the invoice.
• For Price Queries – within 3 days of the receipt of invoice.

No deduction from the payment of invoices may be made for goods damaged, not received or where there is a price dispute, until we have issued a credit note.

If all or part of a consignment is refused due to damage, the sales team must be notified immediately. Damaged parcels received by post should not be refused, but accepted and the Sales Team notified immediately.

Gate 3 Motorcycles Contact Details

Phone : 01535 605005
Fax : 01535 605007

By Mail :

GATE 3 SALES TEAM Contact Details :
Phone : 01535 605005 – Monday to Friday, 9.30am to 5.00pm
Email: info@gate3.co.uk– 7 days a week, 24 hours a day

Please contact Gate 3 Sales Team before returning any item.

Please remember that we carry a comprehensive range of spares, many of which are not listed. In numerous instances Gate 3 are able to prevent the need to return a product by the issue of spares to fix the product.

The Sales Team includes personnel who can advise Customers of spares available.

Always securely package returns and address to :

If accepted as faulty, products will be replaced or credited within 14 working days of receipt. Credits will only be issued where replacement parts are not available.

Products which Gate 3 do not believe to have been purchased from ourselves will be rejected unless proof of purchase can be provided.

At Gate 3 we retain at least 5 years of sales history by customer and are able to verify all purchases during this period, where necessary.

When a credit is issued they will be at the price prevailing at the time of purchase.

No member of Gate 3 personnel is empowered to offer replacement parts or credit other than the Sales Team, and then only after thorough examination by the Warranty Department.
Please do not embarrass them by asking.

It is the responsibility of the customer to meet the cost of returning warranty goods & is allowed for within Gate 3’s original pricing. This policy has been adopted to negate abuse of this service and the subsequent costs which Gate 3 would then have to pass on to all of our customers.

We will as always, reimburse the customer for the cost of returning products, where proven that the cause for return is due to error or negligence on the part of Gate 3 at the time of processing or despatch.

All returns are examined to the specifications laid down by the original suppliers of each brand. Failure to meet their criteria would obviously negate any credit and impact upon product pricing.

Gate 3 shall not in any event be liable for any indirect, special or consequential damages howsoever arising including but not limited to financial loss or loss of profits in connection with or arising out of the supply, failure to supply, functioning or use of the products. Gate 3 shall not be liable for any damage caused to third party property arising from the functioning or use of the products.

Gates 3 are not responsible for any labour chargers incurred during the fitment or removal of suspected faulty or incorrectly supplied parts. (This does not affect your statuary rights)

With special orders or where goods have been made to a customer’s specification we must reserve the right refuse cancellation, and refunds and reductions of the handling charge will be made at our discretion

Your right to return goods are protected under the E.U distance selling directive which can be found at:http://www.hmso.gov.uk/si/si2000/20002334.htm

Specifications

Gate 3 reserve the right to modify specifications of goods according to the supply position and Gate 3’s ongoing desire to improve the specification.

Pricing

Gate 3 reserves the right to alter prices without prior notice. Orders are accepted on the basis of prices ruling upon the day of despatch. This applies irrespective of any prices a Customer may quote on their order or that may be listed at time of receipt of order.

From time to time Gate 3 may make special promotions available to its web Customers. Any prices which apply to these promotions are only available on orders submitted to Gate 3 within the terms & before the Closing Date detailed thereupon. For the majority of promotions prices apply at date of processing and not the date of

Customers have any queries on invoiced prices or goods received the Customer must contact the Customer Care Team within the timescales detailed under Damages, Shortages, Non Delivery & Price Queries herein.

Gate 3 accepts payment via PayPal, Credit/debit cards: Switch, Solo or Delta. These can be made by phone on 01535 605005. Please quote: Account No; Account Name; Invoice numbers being paid; Debit Card type; Expiry Date; Total Amount being paid.

Privacy Policy

Gate 3 do not disclose buyers information to third parties other than when order details as processed as part of the order fulfillment. In this case the third party will not disclose any of the details to any other third party.

Your credit card and personal details are fully protected when a order is placed on our website.

Telephone Service

Due to the erratic flow of incoming calls it is impossible for Gate 3 to commit to direct access by telephone at all times.

Applicable Law

If any part of these terms and conditions of trade are invalid for any reason, its invalidity does not affect the rest of these terms of trade which will remain valid and enforceable in all respects. These terms of trading shall be construed in accordance with English law and shall be subject to the jurisdiction of the English courts.

Gate 3’s commitment requires that we establish consistent terms and conditions for all of our customers and in this manner we can better assure that we fulfill expectations, avoiding the need for additional service charges to be passed on in the price of the goods.

Site Ownership

GATE 3 MOTORCYCLES LTD.